If you changed you mind or are less than 100% satisfied...

In general, if you changed you mind about a purchase or are dissatisfied with your purchase for reasons other than damage, defects, or errors in processing, modbox will process a return contingent upon the following.

• Item(s) must be unused, in their original condition, and their original packaging. Original packaging includes the box, foam, and spunbond bag used in shipping.
• We'll send you a US Postal Service return shipping label and you can leave the package by your mailbox or drop it off at your local Post Office.  Detailed shipping instructions will be provided.
• The return shipping date must be within 21 days of receiving the item.
• You will be refunded the full purchase price, less round trip shipping charges even if modbox paid for the original shipment (i.e. Free Shipping).
• As a general guide, the cost of shipping one way ranges from $17 (East coast) to $24 (West coast) for a curbside mailbox, $23 to $30 for a post, and $16 to $19 for a wall mounted mailbox.  The plaque costs $10 to $12 to ship.
• If modbox receives the item damaged or materially different then how it was originally shipped to the buyer, then the refund may be reduced by a restocking fee up to 50% of the item's price.
• Credit card orders will receive refunds to their credit card or via a check.  Orders paid by PayPal will receive funds from PayPal.
• Allow 2 business days after modbox receives the returned item(s) for processing.

Incorrect, Defective or Damaged Purchase

• If you received an item that has been damaged during shipment, please contact modbox immediately.
• If damage is visible, and we shipped via FedEx reject the shipment by calling FedEx (1.800.463.3339) or returning the package to your local FedEx office.
• For damages concealed at the time of delivery, promptly take photos of the damaged item(s) and the packaging it arrived in.  Photos are needed so that modbox can make a claim with the shipping company.
• If the item(s) sent was incorrect, or defective, please contact modbox immediately.
• Replacement item(s) will be sent at no additional cost.