Returns
If you changed you mind or are less than 100% satisfied...
In general, if you changed you mind about a purchase or are dissatisfied with your purchase for reasons other than damage, defects, or errors in processing, modbox will process a return contingent upon the following.
- Item(s) must be unused, in their original condition, and their original packaging. Original packaging includes the box, foam, and spunbond bag used in shipping.
- We'll send you a return shipping label that you can print and take to any FedEx drop off location along with the package(s). If you prefer, a "Call Tag" can be issued by modbox where FedEx will pick up the item(s) at the original shipping address (costs an additional $10 per package). Detailed shipping instructions will be provided.
- The return shipping date must be within 21 days of receiving the item.
- You will be refunded the full purchase price, less round trip shipping charges even if modbox paid for the original shipment (i.e. Free Shipping).
- As a general guide, the cost of shipping one way ranges from $17 (East coast) to $24 (West coast) for a curbside mailbox, $23 to $30 for a post, and $16 to $19 for a wall mounted mailbox. The plaque costs $10.20 to ship.
- If modbox receives the item damaged or materially different then how it was originally shipped to the buyer, then the refund may be reduced by a restocking fee up to 50% of the item's price.
- Credit card orders will receive refunds to their credit card or via a check. Orders paid by PayPal will receive funds from PayPal.
- Allow 2 business days after modbox receives the returned item(s) for processing.
Incorrect, Defective or Damaged Purchase
- If you received an item that has been damaged during shipment, please contact modbox immediately.
- If damage is visible, reject the shipment by calling FedEx (1.800.463.3339) or returning the package to your local FedEx office.
- For damages concealed at the time of delivery, promptly take photos of the damaged item(s) and the packaging it arrived in. Photos are needed so that modbox can make a claim with the shipping company.
- If the item(s) sent was incorrect, or defective, please contact modbox immediately.
- Replacement item(s) will be sent at no additional cost.
